FAQ

How much does shipping cost?

We offer free worldwide shipping on all orders.


When will I receive my order?

All orders are processed and shipped within 2 workings days of purchase from Singapore.

 

Once your order is shipped, normally you will receive your order within 3-15 working days, depending on the shipping destination. For international customers, sometimes there might be delays due to customs clearance.

 

Shipping Destination
Estimated Time Taken to reach you
Singapore 2-3 business days
Malaysia7-10 business days
Any other countries12-15 business days

    

How much does international shipping cost?

We offer free shipping for all international orders.
All international shipping is trackable.


What is your return policy?

If you're not satisfied with your purchase, you may return it to us within 30 working days (from the date you receive it) for a refund.

  

Conditions for 30-Day Returns

  • All purchases except for pierced jewelry, intimate wear and sales items can be returned. 
  • Item has not been worn, altered or washed and with all the tags attached.
  • Postage/courier fees for returns will be at customer's own costs.
  • Returned item has to reach us within 30 days from the date you receive it.
  • Allow up to 7 working days for us to process your returns and issue the refund to your original mode of payment (Credit card or your Paypal account). We will drop you an email once your returns has been processed.

  

How do I return my purchase?

Simply attach the return form or invoice and send the item back to us in their original packaging. 

 

Please send your returns to:
311A Clementi Avenue 4 #17-151 Singapore 121311 



Can I exchange an item from my order?

Yes, you can.
If you want to swap an item for a new size or colour, you can request an exchange by emailing us at hello@zoye.sg.
We will reserve the item for you.


Will you refund shipping costs for my returns or exchange?

Postage/courier fees for returns will be at customer's own costs.


How long does it take for Pre-Order(PO) to arrive?

What is Pre-Order (PO)?

Pre-order allows customers to purchase the coming soon or out of stock items before the stock is arrived (normally at a special pre-order discount).

 

What will happen if I order both in-stock and PO items in the same order?

In-stock item(s) will be dispatched first, we will ship the second package once all the PO items arrived.

 

How long does it take for PO to arrive?

We will ship the PO items within 3 weeks after the order is placed.

 

How do I purchase a PO item?

You just need to add the BO item to the cart and check out as usual. The only difference is that the PO item will be dispatched at a later date.

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