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When will I receive my order?

When will I receive my order?

All orders are processed and shipped within 2 workings days of purchase from Singapore.

Once your order is shipped, normally you will receive your order within 3-15 working days, depending on the shipping destination. For international customers, sometimes there might be delays due to customs clearance.

Shipping Destination	Estimated Time Taken to reach you
Singapore	2-3 business days
Malaysia	7-10 business days
Any other countries	12-15 business days

WOMEN CLOTHING - SIZE CONVERSION AND SIZING TABLE

The sizing table serves as a general guideline for helping you to find your size. Exact product measurements may vary with each product.

Our Size	US	UK	Bust	Waist	Hip
XS	0	4	31.5"/ 80cm	24.75"/ 63cm	36.5"/ 93cm
S	2	6	33"/ 84cm	26"/ 66cm	38.25"/ 97cm
M	4	8	33.75"/ 86cm	27.25"/ 69cm	39"/ 99cm
L	6	10	35"/ 89cm	28"/ 71cm	40"/ 102cm
XL	8	12	36.75"/ 93cm	29.5"/ 75cm	41.25"/ 105cm
XXL	10	14	38.25"/ 97cm	31.5"/ 80cm	43"/ 109cm
3XL	12	16	40"/ 102cm	33"/ 84cm	44.5"/ 113cm
4XL	14	18	41.75"/ 106cm	34.5"/ 88cm	46"/ 117cm
5XL	16	20	43"/ 109cm	35.5"/ 90cm	47.5"/ 121cm

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When will I receive my order?

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WOMEN CLOTHING - SIZE CONVERSION AND SIZING TABLE

The sizing table serves as a general guideline for helping you to find your size. Exact product measurements may vary with each product.

SHIPPING

How much does shipping cost?

We offer free worldwide shipping on all orders.

How long do you take to ship out items once payment is made?

All orders will be processed and shipped within 2 working days.

How long does it take to receive my orders?

Once the order is dispatched, it will be delivered to customers at Singapore within 2-3 days. For international customers, you may expect the delivery within 7-15 days depending on your destinations. There could be slight delay due to customer clearance.

How much does international shipping cost?

We offer free shipping for all international orders.

BACKORDERS (BO)

What is backorders (BO)?

Backorder is to give another chance for customers to purchase exclusive self-manufactured designs which are previously sold out. Backorders are only available in limited quantity, so do place your order early to confirm your slot.

What will happen if i order both ready stock and BO items in the same order?

How long does it take for BO items to arrive?

It will normally take 3-4 weeks for the BO items to be delivered to your doorstep after the payment is made.

How do i purchase a BO item?

RETURNS AND EXCHANGES

What is your return policy?

For online orders, we accept items in brand new condition (with original tags attached) for a full refund.

You have 30 days from the ship date to have your return shipped back to us. Your refund will be credited to the original form of payment used to make the purchase.

Please note that all pierced jewelry, intimate wear, and sale items are final sale and cannot be returned or exchanged. We also do not accept returns if item has been worn, altered or washed.

Postage/courier fees for returns will be at customer's own costs.

When can I expect my refund?

Once we receive your return, please allow up to 7 working days for us to process your returns. We will drop you an email once your returns has been processed.

How do I return my purchase?

Simply attach the return form or invoice and send the item back to us in their original packaging.

Please send your returns to:

311A Clementi Avenue 4 #17-151 Singapore 121311

Can I exchange an item from my order?

You can. If you want to swap an item for a new size or colour, you can request an exchange by emailing us at hello@zoye.sg. We will reserve the item for you.

Will you refund shipping cost on my returns?

Postage/courier fees for returns will be at customer's own costs.

STILL HAVE ANY QUESTIONS?

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